Mediacom Business Internet FAQs

Do I need a static IP address?
Customers who plan to run a server (email or otherwise), will need to look at utilizing at least (1) static IP option. The only way to run reverse DNS is through a static IP address. This device will need to be visible to the modem and will not work behind a router or firewall.

Does Mediacom Business have static IP addresses available to business customers?
Yes, pricing is as follows:

Single IP Address: $5.95/mo
Static IP Package - 5 Usable Addresses: $19.95/mo
Static IP Package- 13 Usable Addresses: $29.95/mo
Static IP Set Up Charge for Every Package: $25.00 one time charge

Call 1-800-479-2070 today to order.


What do I need to know about setting up Mediacom Businesses' static IP service?
The customer is responsible for any equipment beyond the cable modem. Mediacom Business does not setup or configure customer routers or firewalls & support currently stops at the cable modem. It may be a good idea to have a member of your IT department or technical support on site the day of the install. Customers with multiple static IP addresses will share the provisioned bandwidth. The total available bandwidth will not exceed the provisioned bandwidth regardless of the number of IP address assigned to the account.

Why does Mediacom Business MAC bind their addressees?
Due to the nature of the cable network, Mediacom Business chooses to validate permanent IP addresses on the cable network with the CPE mac address of the connected equipment. This provides another layer of security to help prevent against malicious attacks including denial of service, IP theft and other threats to Mediacom Business' networks.

Is there a difference between residential and business service from Mediacom?
Yes. While both residential and business Internet operate over the same reliable digital network, Mediacom Business Internet is designed for meeting the broadband capacity and features relative to business needs.

Will my installation take long?
Mediacom Business Internet can install and provision services much faster than our competition and with little or no downtime since we control all network elements.

Does Mediacom guarantee the Mediacom Business Internet speed?
At Mediacom Business, our customers and our integrity are vital to our success. At the same time, Internet speed can be volatile and we cannot guarantee that situations beyond our control may interfere with your connection speed.

What is the process to upgrade my Mediacom Business Internet speed?
All you need to do is contact your local Mediacom Business Account Executive. Upgrades can be made very quickly.

Is my Mediacom Business Internet connection shared?
There is no such thing as a dedicated connection, as claimed by some providers. Since all connections are shared, providing a high-speed Internet experience depends on your service provider's network capacity, scalability and overall architecture. The Mediacom Business network is designed to be highly scalable, providing increased network capabilities as demand increases.

How do I get more e-mail accounts?
Just call us at 1-800-479-2070.

Do all service providers deliver the same high performance Internet access?
Not all providers invest in a digital infrastructure to ensure a high performance connection. Mediacom Business provides a high-speed, redundant, national IP backbone for business customers to use while connecting to the Internet. Further, Mediacom Business' local cable networks have been largely rebuilt in recent years and are designed with growth in mind. Our Hybrid Fiber Coax network (HFC) is highly scalable, enabling expansion of available bandwidth to meet increasing business demands without costly equipment or network upgrades.

How does Mediacom Business technology differ from the technology that my local telephone company uses to offer DSL service?
DSL technology is delivered over copper, twisted-pair wiring used for telephone service that was installed decades ago for low-speed, low-capacity voice communications; in contrast Mediacom Business' state-of-the-art broadband network was designed to deliver powerful, two-way interactive services. By meeting the stringent standards of Data Over Cable Service Interface Specification (DOCSIS), Mediacom Business HFC specifications provide user data privacy across the cable network by encrypting and authenticating data traffic flow to and from the cable modem and the Mediacom Business' HFC network. Our cable modem services are highly reliable because the architecture provides multiple paths to each of Mediacom Business' nodes serving 1,000 or fewer customers. As such, the self-healing distribution offers the customer a continuous, secure connection to the Internet.

What is IMAP?
The IMAP (Internet Message Access Protocol) is a newer and modern alternative to the POP3 protocol. Unlike POP3, the IMAP allows the user to work with their messages in both online and offline modes. The IMAP-capable email client programs retrieve the messages' headers from the server and can store local copies of the messages in a local (temporary) cache. All the messages are left on the server until the user deletes them. This mechanism allows multiple email clients to access a single mailbox and is often used for corporate/business e-mails, e.g., sales@company-domain.com.